RETURNS & EXCHANGES
Please see our returns policy below and following the return instructions.
The following items are not eligible for return:
- Custom or special order products
- Products that have been installed and/or used
- Claims resulting from an item(s) that has been installed and/or used are to be warrantied throught he manufacture
- Products that are not in their original packaging along with manual and documents
- Products that have been delivered past han 30 days
Return Merchandise Authorization (RMA) Policy:
- The shipping costs of the return shipping label and the original order will be deducted from the total refund amount. A return shipping label will be provided to you once your RMA has been approved.
- Returns must be initiated within 30 days of receipt of your order.
- Returned Products must be received within 14 days of return merchandise authorization or the returned merchandise will not be accepted.
- Returned Products must include all components originally shipped with the item (manuals, cables, hardware, etc)
- Your return may be subject to up to a 20% restock fee.
- Installed items are non-returnable. If the item is defective, then it will be sent to the manufacture for testing and a replacement can will be shipped. A refund cannot be issued until the manufacture has determined the cause and/or solution. You must contact Solarflexion at 800-942-2424 to initiate and resolve the replacement.
- If the item returned is found to be not defective then a 50% restock fee will automatically be applied.
If your product is defective, it should be processed as a warranty issue. The quickest solution is to contact the Manufacturer directly for a replacement. If you need assistance contacting the manufacturer, please call us at 800-942-2424, and someone can assist you.
Submitting your RMA:
To Submit your RMA, please do the following:
Email your RMA Request to : firstname.lastname@example.org
In the subject line of the email write: RMA Request for Order (Enter your order# beginning with SFGP-) (Enter your name)
(example: RMA Request for Order SFGP-12345 John Smith)
In the body of the email include the following information:
- Company Name (if applicable): _____________________
- Order#: __________________
- SKU# of item to be returned: ___________________
- Purchase Date: _______________________
- Reason for Return: _____________________
- Additional Comments: _______________________________________________
A Solarflexion team member will contact you within 24-48 hours of receiving your RMA request. For any additional information please call us at 800-942-2424