RETURNS & EXCHANGES

Please see our returns policy below and following the return instructions.

The following items are not eligible for return:

  • Custom or special order products
  • Products that have been installed and/or used
    • Claims resulting from an item(s) that has been installed and/or used are to be warrantied throught he manufacture
  • Products that are not in their original packaging along with manual and documents
  • Products that have been delivered past han 30 days

Return Merchandise Authorization (RMA) Policy:

  • The shipping costs of the return shipping label and the original order will be deducted from the total refund amount. A return shipping label will be provided to you once your RMA has been approved.
  • Returns must be initiated within 30 days of receipt of your order.
  • Returned Products must be received within 14 days of return merchandise authorization or the returned merchandise will not be accepted.
  • Returned Products must include all components originally shipped with the item (manuals, cables, hardware, etc)
  • Your return may be subject to up to a 20% restock fee.
  • Installed items are non-returnable. If the item is defective, then it will be sent to the manufacture for testing and a replacement can will be shipped. A refund cannot be issued until the manufacture has determined the cause and/or solution. You must contact Solarflexion at 800-942-2424 to initiate and resolve the replacement.
  • If the item returned is found to be not defective then a 50% restock fee will automatically be applied.

Defective Products:

If your product is defective, it should be processed as a warranty issue. The quickest solution is to contact the Manufacturer directly for a replacement. If you need assistance contacting the manufacturer, please call us at 800-942-2424, and someone can assist you.

Submitting your RMA: 

To Submit your RMA, please do the following:  

Email your RMA Request to :  info@solarflexion.com 

In the subject line of the email write: RMA Request for Order (Enter your order# beginning with SFGP-) (Enter your name)  

(example:  RMA Request for Order SFGP-12345 John Smith)

In the body of the email include the following information:  

  • Name:______________________________ 
  • Company Name (if applicable): _____________________ 
  • Order#: __________________ 
  • SKU# of item to be returned:  ___________________ 
  • Purchase Date: _______________________ 
  • Reason for Return: _____________________ 
  • Additional Comments: _______________________________________________

A Solarflexion team member will contact you within 24-48 hours of receiving your RMA request. For any additional information please call us at 800-942-2424